Privacy Policy

PRIVACY POLICY

Pivotal Path Nursing Practice LLC

www.pivotalnursing.com

Last Updated: May 22, 2026

Pivotal Path Nursing Practice LLC (“Pivotal Path,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and health information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding that information.

This policy applies to information collected through our website (pivotalnursing.com), through our service engagements, and through any other interactions you have with us.

1. WHO WE ARE

Pivotal Path Nursing Practice LLC is a private, consultative nursing practice located in The Woodlands, Texas. We provide independent patient advocacy, healthcare navigation, education, and care coordination services provided at the patient’s direction. We do not provide medical diagnosis, treatment, or hands-on clinical care.

2. INFORMATION WE COLLECT

When you contact us, schedule a consultation, or engage our services, we may collect:

• Your name, address, phone number, and email address
• Date of birth and demographic information
• Health history, current health conditions, and medications — to the extent you share them with us for care coordination purposes
• Information about your healthcare providers, including names, specialties, and contact information
• Insurance information (if applicable)
• Notes and records created during our consultation and support sessions
• Emergency contact information
• Billing and payment information

With your written authorization, we may receive health-related information from your healthcare providers to facilitate care coordination.

When you visit our website, we may automatically collect:

• IP address and general location data
• Browser type, device type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website or search terms that brought you to our site
• Cookies and similar tracking technologies

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Care coordination and consultative nursing support
• Scheduling and managing appointments
• Processing billing and payments
• Communicating with you about your services, appointments, or account
• Responding to your inquiries and requests
• Coordinating with your healthcare providers (with your authorization)
• Improving our website, services, and user experience
• Complying with legal and regulatory obligations
• Protecting our rights and the safety of our clients

4. PROTECTED HEALTH INFORMATION — TEXAS LAW

Because we handle health-related information in the course of providing care coordination and consultative nursing support, we are classified as a “covered entity” under Texas Health & Safety Code Section 181.001. This means we are subject to Texas medical privacy requirements regardless of whether we bill insurance or qualify as a HIPAA covered entity. Regardless of our precise classification, we apply the protections required by Texas medical privacy law to all health-related information we handle.

We may disclose your PHI without authorization in limited circumstances permitted by law, including:

• When required by court order or subpoena
• For public health reporting as mandated by law
• To prevent a serious and imminent threat to health or safety
• As otherwise required by federal, state, or local law

5. HIPAA APPLICABILITY

Pivotal Path may or may not qualify as a “covered entity” under the federal Health Insurance Portability and Accountability Act (HIPAA), depending on whether we transmit health information electronically in connection with standard transactions (such as insurance claims). Regardless of our HIPAA status, we voluntarily apply HIPAA-level safeguards to all health information we handle, and we comply fully with the Texas Medical Records Privacy Act, which imposes comparable or stronger protections.

If we enter into arrangements with HIPAA-covered healthcare providers to perform services on their behalf, we will execute Business Associate Agreements as required and comply with all applicable HIPAA obligations in that capacity.

6. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal or health information. We share information only in the following circumstances:

• With your healthcare providers, with your written authorization, for care coordination purposes
• With service providers who assist us in operating our business (e.g., payment processors, IT support), subject to contractual obligations to protect your information
• When required by law, regulation, court order, or legal process
• To protect the rights, safety, or property of Pivotal Path, our clients, or the public
• As otherwise permitted or required under Texas or federal law

7. YOUR RIGHTS

To exercise any of these rights, contact us using the information in Section 12 below:

• Access: You have the right to request access to the personal and health information we hold about you.
• Correction: You have the right to request that we correct inaccurate or incomplete information.
• Restriction: You may request that we restrict certain uses or disclosures of your health information.
• Authorization and Revocation: We will obtain your written authorization before using or disclosing your protected health information for purposes not described in this policy, and you may revoke any such authorization in writing at any time.
• Complaint: You have the right to file a complaint if you believe your privacy rights have been violated, without fear of retaliation. You may file a complaint with us or with the Texas Attorney General.
• Electronic Health Information: Under Texas law, you have the right to receive your health information in electronic form, if we maintain it electronically.
• Notification of Breach: You have the right to be notified if your personal or health information is subject to an unauthorized access or security breach, as required by Texas Business & Commerce Code Chapter 521.

8. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. We do not use cookies to collect protected health information. We do not use advertising or retargeting cookies.

9. DATA SECURITY

Pivotal Path Nursing Practice is committed to protecting client information through appropriate administrative, physical, and technical safeguards. Information entrusted to our practice is handled in accordance with applicable privacy laws and our internal privacy and security policies.

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Encrypted electronic communications (SSL/TLS on our website)
• Password-protected systems with limited access
• Secure storage of physical records (if any)
• Staff training on privacy and security obligations
• Periodic review of our security practices

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a breach of your personal information, we will notify you and the appropriate authorities as required by Texas law.

10. DATA RETENTION

We retain your personal and health information for as long as necessary to fulfill the purposes described in this policy, and as required by applicable law. Under Texas law, medical records must generally be retained for a minimum of seven (7) years. When retention is no longer required, we will securely dispose of your information in accordance with applicable law.

11. CHILDREN’S PRIVACY

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website. Our consultative services may involve support for families with minor children; in those cases, a parent or legal guardian provides authorization and consent for any information shared with us regarding the minor.

12. CONTACT INFORMATION

For questions about this Privacy Policy, to exercise your privacy rights, or to file a complaint about our privacy practices, contact:

Attn: Privacy Inquiries
Email: sonya@pivotalnursing.com
Phone: 832-577-4099
Mailing Address: The Woodlands, Texas 77380

You may also contact the Texas Attorney General to file a privacy complaint:
Office of the Attorney General, Consumer Protection Division
P.O. Box 12548, Austin, TX 78711-2548
Phone: 1-800-621-0508
Website: www.texasattorneygeneral.gov

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will post the revised policy on our website with an updated “Last Updated” date and will make reasonable efforts to notify affected clients directly. We encourage you to review this policy periodically.

14. GOVERNING LAW

This Privacy Policy is governed by the laws of the State of Texas, including the Texas Medical Records Privacy Act (Health & Safety Code, Chapter 181), the Texas Identity Theft Enforcement and Protection Act (Business & Commerce Code, Chapter 521), and applicable federal law.